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🌱【Product Quality and Source】

Q1: What’s the difference between your tea leaves and those on Taobao?
A: All our tea leaves are directly supplied from the origin to Hong Kong, skipping middlemen and markup, ensuring top quality. The tea is 100% organically grown, free from pesticides and artificial additives, and delivered fresh from the tea house to Hong Kong, unlike the common wholesale substandard products on Taobao.

Q2: Do you add any chemical fragrances?
A: Absolutely zero additives! Our tea aroma comes purely from traditional tea-making processes (such as scenting and roasting), and all processes are tested by SGS to be free from artificial additives.

Q3: Why does the same tea taste different this time compared to last time?
A: Traditional crafted tea is classified as an "agricultural product," not an industrial product. Natural flavor variations occur between batches due to weather and harvest periods, which is a hallmark of authentic tea. We strictly control the quality within an acceptable range.

Q4: How can I distinguish organic tea from regular tea?
A: Four-step identification method:
① Look at the dry tea: Organic tea leaves are uneven in size (naturally grown).
② Smell the tea aroma: No harsh fragrance; aroma reveals natural honey notes when cold-smelled.
③ Observe the tea leaves: After brewing, the leaves should be soft and active.
④ Taste the flavor: A lingering aftertaste without a choking sensation.

🚚【Ordering and Delivery】

Q1: How long does delivery take? Do you deliver to outlying islands?
A: Free delivery for orders over $250 within Hong Kong (including outlying islands). Delivery will take 1-3 working days after dispatch; additional 1-2 working days may apply for outlying areas.

Q2: What if I need it urgently?
A: For urgent orders, please contact customer service for expedited processing after purchase.

Q3: Approximately when will my order be shipped?
A: Orders will be processed within 1-3 working days after purchase. Once processed, we will send you an email notification along with tracking information.

Q4: How is the shipping fee calculated? How much do I need to spend to get free shipping?
A: Orders over HKD 250 qualify for free shipping. For orders below this amount, shipping fees will be charged based on the weight of the items.

Q5: Will the packaging indicate the tea contents?
A: The delivery box will be a plain eco-friendly kraft paper box, labeled only as "Tea Aroma House," ensuring complete privacy, making it suitable for gifts or office deliveries.

💳【Payment and Services】

Q1: What payment methods do you accept?
A: We support major payment methods in Hong Kong:

Stripe (VISA/Master/AE/JCB/Union Pay)
Paypal (VISA/Master/AE/JCB/Union Pay)
GPay
PayMe
FPS (Faster Payment System)
AlipayHK
WeChat PayHK

Q2: What should I do if I’m not satisfied with the product I received?
A: If you receive a product that is damaged, defective, or incorrectly delivered, please contact us within 7 days of receiving the product to apply for a return or exchange. You will need to provide evidence, including but not limited to product photos and order number.

Returns are not accepted in the following situations:

• The product has been opened or used;
• The customer requests a return due to personal preferences (e.g., taste not suitable);
• Requests for returns received after the 7-day return period.

We are dedicated to assisting you in resolving any issues and ensuring a pleasant shopping experience. If you have any questions or require assistance, please feel free to contact our customer service team.

❓【Other Questions】

Q1: Will tea be taxed when crossing customs?
A: Completely legal customs clearance! We use a "local warehouse direct shipping" model in Hong Kong, with all items fully taxed, so consumers do not incur any additional costs.

Q2: Do you have a regular tea delivery service?
A: We offer a "Tea Butler" subscription plan. For details, please contact customer service.

Q3: How can I contact customer service?
A: We recommend using WhatsApp at (+852 5798 7417).