-
0
My Cart{{item.promotion_name}}{{ presentmentCurrencyPriceFormat(item.total_price_with_addon)}} {{ presentmentCurrencyPriceFormat(item.price * item.qty)}}{{ presentmentCurrencyPriceFormat(item.net_price * item.qty)}} {{ presentmentCurrencyPriceFormat(item.price * item.qty)}}{{item.name}} ({{item.variant_name}})Qty: {{ item.qty }}{{ presentmentCurrencyPriceFormat(addon_item.net_price * addon_item.qty)}} {{ presentmentCurrencyPriceFormat(addon_item.price * addon_item.qty)}}{{addon_item.name}} ({{addon_item.variant_name}})Qty: {{ addon_item.qty }}Sub-total:{{ presentmentCurrencyPriceFormat(cart['subtotal']) }}You have no items in your cart !
Shipping Policy
Thank you for choosing Tea Aroma House!
We are committed to providing you with the best shopping experience and high-quality products. Please read our shipping policy carefully before placing your order.
1. Shipping Areas
We currently offer shipping services to the following areas:
- Hong Kong
- Macau
If you would like to inquire about shipping information to other regions, please contact our customer service team.
2. Processing Time
All orders will be processed within 1-3 business days after payment confirmation. After processing, we will send you an email notification with tracking information.
3. Shipping Methods
We currently offer the following shipping options:
Hong Kong
SF Express (Self-pickup): Shipping fee on orders below HKD 250 is payable on delivery.
Free shipping for orders of HKD 250 or above.SF Express (Home delivery): Shipping fee on orders below HKD 300 is payable on delivery.
Free shipping for orders of HKD 300 or above.Hong Kong Post (Easy Pick-Up): Shipping fee on orders below HKD 150 is payable on delivery.
Free shipping for orders of HKD 150 or above.Hong Kong Post (Regular Mail): Free shipping for orders weighing 20 grams or below.
Orders weighing more than 20 grams will be charged based on Hong Kong Post rates.
Macau
SF Express (Self-pickup): Shipping fee on orders below HKD 250 is payable on delivery.
Free shipping for orders of HKD 250 or above.SF Express (Home delivery): Shipping fee on orders below HKD 300 is payable on delivery.
Free shipping for orders of HKD 300 or above.Macau Post (Regular Mail): Free shipping for orders weighing 20 grams or below.
Orders weighing more than 20 grams will be charged based on Hong Kong Post rates.
Singapore
- Standard Shipping: Free shipping for orders over $490 HKD or above
4. Import Duties and Taxes
Please note that import duties, taxes, and related customs fees may be charged when the package arrives at the destination country. These charges are determined by the customs authority of the destination country.
Payment of these fees and taxes is the responsibility of the recipient and is not borne by Tea Aroma House. For more details about these charges, please contact your local customs.
In some cases, packages may be delayed due to customs clearance.
5. Customs and Regulations
Customers should check the local postal regulations for any restrictions on items, as Tea Aroma House is not responsible for any items that are not accepted by the destination country.
6. Notes
If the goods cannot be successfully delivered, the service provider will contact the customer via email. We are not liable for delivery failures caused by inaccurate shipping addresses. If the customer only provides a P.O. Box address, we will not be able to arrange delivery service.
